1. Dispatch Facility and Operational Scope
   All orders placed on our website are processed and dispatched directly from our primary handling facility in the Netherlands. Rollcorepack operates as a brand managed by Buffel Outdoor, fulfilling orders for physical organisation receptacles, personal adornment storage boxes, grooming accessory cases, and documentation holders across European territories.

Primary Dispatch Address: Zandbreeweg 14 b, 7577BZ Oldenzaal

2. Order Processing and Handling Timeframes
   Prior to carrier handover, all orders undergo internal administrative processing, item preparation, and parcel packaging.

Handling Time: Order processing is completed within one (1) to three (3) working days from the time order confirmation is issued.

3. Carrier Networks and Estimated Transit Times
   Outbound logistics are managed in coordination with established priority logistics networks.

Partner Carriers: Shipments are handled via DHL Priority, FedEx Priority, and UPS Priority services.

Transit Period: Estimated delivery timeframes range between seven (7) and ten (10) working days following initial carrier handover.

4. Automated Tracking Notifications
   To maintain clear visibility throughout transit, automated tracking updates are dispatched to the email address provided during checkout at key operational milestones:

Upon official parcel dispatch from our Oldenzaal facility.

Upon arrival and processing at intermediary logistics hubs.

Upon entry into local distribution networks for final delivery.

5. Delayed Shipments and Investigation Protocol
   In the event that an order exceeds the standard transit timeframe of seven (7) to ten (10) working days, our administrative staff will launch an official trace investigation with the assigned carrier network.

Resolution: Upon verification of the inquiry findings, either a full refund or a replacement shipment will be arranged based on the specific outcome of the carrier investigation.

6. Corporate Entity and Contact Information
   For any formal enquiries concerning parcel dispatch, tracking status, or logistics operations, please direct correspondence to our official contact channels:

Company Entity: Buffel Outdoor

Dispatch Address: Zandbreeweg 14 b, 7577BZ Oldenzaal

Primary Email: storage@rollcorepack.com

Telephone: +651675180