1. Operational Overview and Business Identity
   This Refund & Return Policy applies to all orders processed through www.rollcorepack.com. Rollcorepack operates as a brand managed by Buffel Outdoor, a business entity registered in the Netherlands. We supply physical organisation receptacles, personal adornment storage boxes, grooming accessory cases, and documentation holders to consumers across European territories.

Company Entity: Buffel Outdoor

Registered & Return Address: Zandbreeweg 14 b, 7577BZ Oldenzaal

Primary Email: storage@rollcorepack.com

Telephone: +651675180

2. Statutory Right of Withdrawal (14-Day Cancellation Right)
   In accordance with European Union consumer legislation (EU Directive 2011/83/EU), European customers hold a statutory Right of Withdrawal.

Cancellation Period: You have the right to cancel your purchase and initiate a return within fourteen (14) calendar days from the date on which you, or a designated third party, acquire physical possession of the ordered goods.

Return Address: All authorized returns under the Right of Withdrawal must be dispatched to our designated European facility:

Zandbreeweg 14 b, 7577BZ Oldenzaal

Condition of Items: Returned items must remain in their original, unused state and complete with original packaging. Return postage costs for voluntary withdrawals under this statutory right remain the responsibility of the consumer unless otherwise specified.

3. Damaged, Defective, or Incorrect Items Protocol
   If an item arrives in a damaged or defective condition, or if an incorrect item is received, you are requested to notify our support team via email at storage@rollcorepack.com.

Verification Procedure: Customers are required to provide clear photographic evidence illustrating the physical damage or defect along with the order reference number.

Waiver of Physical Return: Upon administrative review and verification of the submitted photographic evidence, a full refund or a replacement shipment will be arranged immediately without requiring the physical return of the damaged item.

4. Transit Delays, Carrier Investigation, and Non-Delivery
   Outbound shipments are handled in coordination with priority carrier networks, including DHL Priority, FedEx Priority, and UPS Priority, with estimated delivery timeframes ranging between seven (7) and ten (10) working days.

Logistics Tracking: Automated status updates are transmitted to the email address provided during checkout at critical milestones, including initial dispatch, arrival at intermediary hubs, and local delivery routing.

Exceeded Transit Timeframes: If a package does not arrive within the standard timeframe, our administrative staff will initiate a formal investigation with the carrier. Depending on the verified findings of the investigation, a full refund or a replacement order will be issued.

5. Refund Processing and Accepted Payment Methods
   When a refund is approved—whether following a statutory withdrawal, a verified damaged item submission, or a confirmed non-delivery—the reimbursement will be issued to the original payment method utilized during checkout.

Supported Payment Methods: Approved refunds can only be processed back to the original method of payment, which includes Visa, Mastercard, American Express, Apple Pay, Google Pay, and supported digital payment solutions.

Processing Timelines: Once a refund is initiated by our team, standard financial processing times range between three (3) and ten (10) working days for funds to reflect in your account, depending on your card issuer or financial provider.

6. Customer Service Enquiries
   For any questions regarding cancellations, returns, or refund processing, please direct your correspondence to our team:

Company: Buffel Outdoor

Address: Zandbreeweg 14 b, 7577BZ Oldenzaal

Email: storage@rollcorepack.com

Telephone: +651675180